1. DESCRIPTION AND DELIVERY OF SERVICE

The “Dental Implant Treatment” service offered under this agreement is a medical service provided in a clinical setting. Payment made through the website confirms that the service has been reserved and that treatment will begin. After payment confirmation, a “Service Confirmation Certificate” is sent to the patient via email; this document constitutes digital delivery of the service.

2. WARRANTY AND PRODUCT QUALITY

All implant brands used in the treatment comply with CE and international standards. After treatment, the patient receives an “International Warranty Card” provided by the manufacturer, valid worldwide. This card protects the implant against manufacturing defects.

3. RIGHT OF WITHDRAWAL AND CANCELLATION CONDITIONS

3.1. Right of Withdrawal: The buyer may exercise their right of withdrawal within 14 (fourteen) days from the date of purchase of the service, up to 48 hours before the appointment date, without giving any reason. 3.2. Exceptional Circumstances: According to Article 15 of the Regulation on Distance Contracts No. 29130; the right of withdrawal cannot be exercised in: a) Contracts relating to goods prepared according to the consumer’s requests or personal needs, b) Goods whose protective elements (packaging, seal, package) have been opened after delivery, c) Services performed immediately, such as healthcare services. Therefore, returns are not possible after the implant operation has begun or after sterile packages have been opened.

4. REFUND PROCEDURE

Refunds for transactions whose cancellation request has been approved will be made directly to the credit card/debit card used for the payment via the iyzico payment system. Depending on bank processes, it may take 7-14 business days for the amount to be reflected in the account. For installment payments, refunds may be reflected in installments as per bank procedures.