PRIVACY AND PERSONAL DATA PROTECTION POLICY

PRIVACY AND PERSONAL DATA PROTECTION POLICY

 

At Lüks Clinic, we attach great importance to the privacy and security of the personal data of our patients and visitors who use our website and services. This Privacy Policy has been prepared to inform you about how your personal data is collected, processed, protected, and what your rights are in accordance with the Law on the Protection of Personal Data No. 6698 (“KVKK”) and relevant international data protection standards.

1. Personal Data Collected When you schedule an appointment or contact us through our website, the following data may be collected:

  • Identity Information: Full name, National ID number, or Passport number.

  • Contact Information: Phone number, email address, physical address.

  • Health Data: Medical information and treatment requests regarding dental procedures (Implants, Smile Design, etc.) that you share with us.

  • Payment and Transaction Security Data: IP address and transaction details processed through our payment infrastructure provider (EasyGo).

2. Purposes of Processing Personal Data Your collected personal data is processed for the following purposes:

  • Carrying out medical diagnosis, treatment, and healthcare services, as well as organizing your appointments.

  • Securely processing and verifying online payment transactions.

  • Fulfilling legal obligations under health regulations and Ministry of Health directives.

  • Enhancing patient satisfaction and responding promptly to requests and complaints.

3. Payment Security and Credit Card Information

  • Your credit card and debit card details processed during online payments are never stored on our servers or systems.

  • All financial transactions are encrypted using a 256-bit SSL security certificate and transmitted directly to the respective bank via the licensed and secure payment gateway (EasyGo).

4. Sharing Data with Third Parties Your personal data will never be shared, sold, or rented to any third parties for marketing purposes. It is only shared with authorized entities due to legal obligations (Ministry of Health, judicial authorities) and with essential service providers necessary for operating our services (such as our payment gateway EasyGo and IT infrastructure providers).

5. Cookies Policy Our website uses cookies to improve user experience, analyze site traffic, and enhance our services. You can disable or delete cookies at any time through your browser settings.

6. Your Data Rights You have the right to request access to, correction of, or deletion of your personal data processed by us. To exercise any of these rights, please contact us via:

  • Email: info@luks.clinic

  • Phone / WhatsApp: +90-539-614-3764

7. Contact Information

  • Data Controller: Lüks Clinic

  • Address: Istanbul – Turkey

  • Email: info@luks.clinic

  • Phone: +90-539-614-3764